Private  & Refund Policy

Enlisted below are certain private policy and terms and conditions by which Cruise ports Shuttle conduct its business with its customers.

Payment needs to be done at the time of reservations. We accept most credit and debit cards. For complete security and safety, payments are accepted only via telephone or online.

Cancellations done before 48 hours of scheduled arrival or departure are eligible for full refund, cancellations done before 12 hours are entitled to receive 50% refund, cancellations done within 3-6 hours are non-refundable. Either drop us a mail or call our representatives for making cancellations.

All Credit card payments subject to nominal charges.

We reserve the right to substitute equipment based on availability or operational needs.

Although, sincere efforts would be made to pick up customers within the time mentioned, we are not responsible in case delays caused by road conditions, weather, breakdowns or any other condition beyond our control.

The expression “passenger” implies the person to whom ticket is issued or who is carried by virtue of ticket being issued.

In case, drivers need to wait beyond the appointed time to receive passengers due to customers' faults, passengers are liable to pay for the waiting time to Cruise ports Shuttle.

We reserve the right to change price without prior notice.

We also reserve the right to refuse to carry any passenger without providing any reason.

We encourage all our customers to take complete responsibility of all their items. In case, items get lost inside the vehicles during the journey, we will make genuine efforts to locate them, but not responsible in case of damage or loss to the same.

All information present on the website is subject to change without any prior notice. Sincere efforts would be made to post new information as soon as possible. In case of non-availability of any information, customers are free to call us or contact us via email.

Any personal data provide to Cruiseports Shuttle are held and processed in accordance with the Data Protection Act.

Cancellation Charge
Less than 24 hours GBP £10.00
3 and 24 hours 50%
Less than 6 hours NON Refundable
No Show NON Refundable


Surcharge Date Amount
24th Dec 18:00 – 23:59 50%
25th Dec 00:00 – 23:59 50%
26th Dec 00:00 – 23:59 50%
31st Dec 18:00 – 23:59 50%
01st of Jan 00:00 – 23:59 50%